IT Trainer

The Role

We are looking for an enthusiastic trainer to educate and support the business, providing excellent IT training activities to all Withers partners and staff.  Strong written and verbal communication skills are required with the ability to work with and influence a wide range of people including partners, directors, secretaries, business support teams, project managers and IT staff. 

A high level of personal organization and professionalism is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure.  You must inspire a positive work environment and help champion quality, innovation, teamwork and service to the business. As an experienced, technical and personable IT Trainer, from a professional services or legal background, you will be highly confident in supporting all users within the global firm. 

Working as part of our Global IT Service Delivery Team, your primary work base will be the New Haven office, but travel may be required. The chosen candidate will report to the Global IT Training Manager (based in London) and work closely with them and the global team, to assist with delivery of the firm's strategy and expectations. You will be working alongside 4 other Trainers (based in London, Singapore and New Haven, CT, USA). The hours for this role are 9.30am to 5.30pm but flexibility is a must. 

Tasks and responsibilities

• Deliver training in classroom, remotely and at desk side. Either in structured classes, team meetings or one-on-ones. Floor-walk on a regular basis to provide ‘at desk’ training assistance.
• Maintain the LMS, containing all training hand-outs, eLearning and course schedule.
• Build and maintain relationships within teams to promote IT Training, ensuring knowledge and awareness and business challenges through workshops, days in teams, surveys and gap analysis.
• Continually maintain and expand strong working knowledge of current firm-supported and future technologies to provide training to end-users.
• Design new training courses and assist with the preparation and maintenance of IT Training related materials and documentation.
• Assist with advertisement of courses, scheduling delegates and monitoring attendance of courses.
• Work to a Global IT Training schedule.
• Assist with the creation of customized "Personal IT Development Plans" for members of staff at all levels of the firm.
• Induction training for new Partners and staff.
• Assist the Service Desk and Systems teams with any queries as required.
• Assist the IT Training Manager and Head of Service Delivery with additional responsibilities as requested.

This list of duties and responsibilities is not exhaustive.  It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Skills, knowledge, qualifications and competencies

Applications

Experience of the following applications is essential to this role:

• Microsoft Office applications from Office 2013 to Office 365 - Word, PowerPoint, Outlook, Excel
• MS Teams
• Windows 8 / 10
• iManage – FileSite and Desksite (Including EMM E-Mail Management)
• Time Recording and Billing - Elite Webview/Elite 3E or similar
• iPhone device and applications (iManage, BigHand, SmartTime, Avaya)
• Client Relationship Manager - InterAction or similar
• Adobe Reader and Acrobat
• PDFDocs
• BigHand Digital Dictation 

Training Skills/Leadership

The following are key to this role:

• TAP (or equivalent) qualified
• Microsoft Certified Trainer (MCT) or Microsoft Office Specialist Master Instructor
• Remote Training (via Zoom, Teams or similar)
• Project Management experience
• Minimum 2 years' experience in a law firm or similar professional environment

Personal Qualities

• Inspires confidence
• Enthusiastic and friendly
• Able to work under pressure
• Flexible approach to working hours during upgrades and other ad hoc duties carried out by IT
• Excellent attention to detail and organization skills
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Smart and professional manner

About Withers

Where global collaboration achieves exceptional results. 

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A law firm focused on people and collaboration. 

For the past 125 years, Withers has supported some of the world’s most remarkable people and organizations at defining moments in their lives. 

We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes. 

Many of our clients are shaping the future and creating solutions to tackle many of the world’s problems. It makes for a fascinating and challenging practice. 

Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, buying a home or protecting and defending their interests. 

To meet their unique needs we are exceptionally collaborative, working together across teams and time zones. And we are agile – focusing on strategy rather than rigid ideas and traditional hierarchy.  

Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself. 

We are delighted to announce that we have been awarded Mansfield Certification Plus in relation to our recruitment and leadership progression efforts in the US and UK. This certification is an encouraging milestone as we continue to champion diversity within our organization and in the wider legal sector. 

For more information on Withers, please visit the following links: General Career Site, LinkedIn, About Us 

Equal Opportunities Employment Statement 

The firm is an Equal Employment Opportunity employer.  Equal employment opportunity has been and will continue to be a fundamental principle at the firm. Employment at the firm is based upon personal capabilities and qualifications without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.  The firm prohibits and will not tolerate any discrimination or harassment on the basis of any of these classifications or characteristics.

If you are interested in applying for employment and need special assistance or an accommodation to use our website to apply for a position, please contact the firm at (203) 789-1320 or email us.recruiting@withersworldwide.com with your request.  Determinations on requests for reasonable accommodation are made on a case-by-case basis.